Application Support Desk Operations

Managed Service by Krishna Cellulars is a finished arrangement of contributions that speed up association reception and business esteem. Conceived out of our exhibited skill in ITSM, and utilizing our demonstrated Service Management Framework, KCL rapidly adjusts Eng., cycles and innovations to drive an incentive for undertakings. We increase a dispatch model across PAN India.

• Execute processes and procedures as defined & update the calls regularly
• Provide client support & tech. issue resolution via email, phone & other electronic medium
• Configure & generate queries on SQL or any other client specific application
• Log user calls related to application incidents/service requests
• Configure / Install client customer software/application for users
• Maintain regular communication with end users with timely updates
• Timely escalation of the call as per the defined matrix.
• Provide training to users on the use of applications
• Ensure FCR as far as possible & ensure elimination of problem recurrence

SLA & Coverage: Coverage Period – 12*6 roster
Resources Deployment: 7 nos. ( 2- 3 years experienced in service desk support & operations).
Proficient with Hardware/OS troubleshooting. Working knowledge of service desk environment. Basic knowledge on banking & general insurance fundamentals. Good comm. Skills in English/Hindi